Mission Statement

Watford Palace Theatre places its customers at the centre of all that it does, actively working to build genuine relationships with all its partners and associates and delivering excellence in everything it does whilst repeatedly adding value.

Taking responsibility for the WPT brand both internally and externally strengthens the company’s ability to provide a service which reflects the theatre’s ideals and standards.

A customer is anyone who comes into contact with WPT, from audiences to funders. Everyone is a potential customer whose first and lasting impression is crucial to the future of the WATFORD EXPERIENCE.

Click here to link to our full customer care policy.